Privacy policy

Your privacy matters to us

At Elevate Wellness, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

Information we collect

We may collect the following types of information:

• Personal details such as name, email address, phone number, and appointment information

• Information you choose to share during consultations or forms

• Technical data, including IP address, browser type, and usage patterns on our website

Text messaging and SMS communications

If you provide your phone number and opt in to receive text messages from Elevate Wellness, we may use that number to send you:

• Appointment reminders and scheduling updates, promotional offers and wellness tips

• Cart reminder messages (see below)

• You can opt out of text messages at any time by replying STOP to any message we send. Message and data rates may apply.

• We do not share your phone number or text messaging opt-in data with third parties for their own marketing purposes.

• How we use your information

We only collect information that is necessary to deliver safe and effective care.

Abandoned cart reminders

Elevate Wellness's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

Data protection & security

We implement strict security measures to protect your personal and medical information, including:

• Secure data storage systems

• Limited access to authorized staff only

• Compliance with applicable data protection and healthcare privacy regulations

Sharing of information

We do not sell or rent your personal information.

Your data may only be shared with:

• studio staff involved with your care

• Trusted service providers assisting with scheduling, communication, or website operations

• Legal authorities, if required by law

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & website analytics

Our website may use cookies to:

• Improve site functionality

• Analyze traffic and user behavior

• Enhance your browsing experience

• Track items added to your cart, including abandoned carts, to send relevant follow-up communications

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain website features and communications.

Your rights

You have the right to:

• Access or update your personal information

• Request deletion of your data (subject to legal requirements)

• Withdraw consent for communications at any time, including text messages

To make a request, please contact us using the details below.

Third-party links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

Updates to this policy

We may update this Privacy Policy periodically to reflect changes in practices or regulations. Any updates will be posted on this page with a revised date.

Contact us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@elevatecoronado.com
Phone: +1 (619) 768-2796